🐾 Zeno Digital Studio

Refund & Revision Policy

Simple. Fair. Transparent.

How It Works

1
Payment
2
Production
3
Delivery

Satisfied? ✅    Enjoy your memorial forever.

Not satisfied? →  One free revision  → Satisfied? ✅   or  → Still not satisfied? 50% refund.

Why We Send the Full Video — No Watermarks

We deliver the finished product directly. No watermarked previews. No back-and-forth approval loops. Here's why:

Watermark PreviewDirect Delivery (Our Approach)
Send an extra file per orderOne step, done
Customer back-and-forth → communication overheadSmooth, frictionless experience
Guards against a tiny minority of bad actorsPet memorial buyers are grieving — not scammers
This category is naturally low-risk. People who have lost a pet aren't here to game the system — they're here seeking comfort. Our energy goes into making great videos, not fighting fraud.

Revision Policy

SituationWhat We Do
First time unsatisfiedOne free revision (color / features / scenes / music)
Second revision needed+$29 per additional revision
Still unsatisfied after revision50% refund (AI costs and time already incurred)

Why We Don't Offer Full Refunds

  • 1AI generation involves inherent variability — this is clearly disclosed on our order page before payment.
  • 2Production costs have already been incurred (API calls + human production time).
  • 350% refund = fair, mutual protection for both sides.

Dissatisfaction Scenarios — Digital Video

Customer SaysOur Response
"It doesn't look like my pet"One free revision. If still unsatisfied after revision — 50% refund.
"The color or features are wrong"We adjust the prompt and regenerate — free of charge.
"I don't like the style"One free revision. If still unsatisfied — 50% refund.
"The video is too short / too long"Video duration is fixed per plan and cannot be changed. Not eligible for refund on this basis.
"I don't like the music"We'll swap in a new soundtrack — free of charge.

Physical Keepsake Refunds

SituationOur Response
Custom product already producedNo refund.
Damaged or differs from designFree remake.
Lost in shippingFree reshipment.

Anti-Abuse Safeguards

MechanismDescription
Cumulative limitSame email or IP address reaches 2 cumulative refunds — no further orders accepted.
Manual reviewAll refunds are processed manually. No automatic refunds.
PayPal disputesWe contest with AI transparency disclosure + delivery records as evidence.

How Refunds Are Issued

Refunds are processed manually through the PayPal Dashboard. We do not use automated refund code — this prevents malicious exploitation.

Questions about refunds or revisions? Contact us at zenoyew.studio@gmail.com